Terms of Use

Ops Systems Lab LLC • Effective and last updated July 16, 2026

These Terms govern use of opssystemslab.com. They do not govern paid consulting or implementation services; those services require a separate signed agreement.

1. Acceptance of these Terms

These Terms of Use (“Terms”) are a binding agreement between you and Ops Systems Lab LLC (“OSL,” “we,” “us,” or “our”) concerning your access to and use of opssystemslab.com and its pages, forms, text, demonstrations, downloads, and other public content (collectively, the “Site”). By accessing or using the Site, you agree to these Terms and acknowledge the Privacy Policy and Cookie Policy. If you do not agree, do not use the Site.

You must be at least 18 years old and legally capable of entering an agreement to use the Site for business purposes. If you use the Site for an organization, you represent that you are authorized to act for that organization with respect to your Site use.

2. Informational Site; no services agreement

The Site describes OSL’s workflow design, Microsoft 365/Power Platform configuration, automation, documentation, and related consulting capabilities. Site content, examples, demonstrations, estimates, timelines, and descriptions are general information only. They are not a binding offer, professional opinion, guarantee, or commitment to deliver a particular result.

Submitting a form, booking a discussion, receiving an email, or reviewing a proposal does not create a client relationship or obligate either party to proceed. Paid services begin only under a written agreement signed or otherwise validly accepted by OSL and the client. If these Terms conflict with a signed Master Services Agreement, Statement of Work, or other service agreement, the signed agreement controls for those services.

3. No professional or compliance advice

OSL does not provide legal, tax, accounting, employment, regulatory, cybersecurity-audit, penetration-testing, engineering, safety-certification, or compliance-certification advice through the Site. Workflow examples may support a client’s controls, documentation, or reporting, but they do not establish that a process or system complies with any law, standard, contract, or internal policy. Obtain advice from qualified professionals for those matters.

4. Permitted use

Subject to these Terms, OSL grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful internal business evaluation and to communicate with OSL. No other rights are granted.

5. Prohibited conduct

You may not, directly or through another person:

  • Use the Site for unlawful, fraudulent, deceptive, harmful, or abusive activity.

  • Attempt to gain unauthorized access to the Site, hosting environment, accounts, systems, forms, or data; bypass access controls; or test vulnerabilities without written authorization.

  • Interfere with availability or security, introduce malware, overload the Site, scrape at a disruptive rate, or use automated means in violation of posted controls.

  • Impersonate another person or organization, misrepresent authority, submit false information, or use another person’s contact information without a lawful basis.

  • Upload or transmit passwords, authentication codes, malicious code, payment-card data, Social Security numbers, protected health information, or other restricted data through a general Site form.

  • Copy, reproduce, distribute, sell, license, publicly display, or create derivative works from Site content except as allowed by law or OSL’s written permission.

  • Remove proprietary notices, use OSL’s name or branding to imply endorsement, or frame or mirror material portions of the Site without permission.

  • Use Site content, downloads, demonstrations, or form access to build or train a competing commercial product or service except to the extent such a restriction is prohibited by applicable law.

6. Intellectual property

The Site and its original content, organization, branding, graphics, workflow examples, demonstrations, templates, text, and other materials are owned by OSL or its licensors and are protected by intellectual-property laws. “Ops Systems Lab,” “OpsSystemsLab,” OSL names, logos, and related marks are OSL property. Microsoft, Microsoft 365, Power Platform, SharePoint, Power Automate, Power Apps, Power BI, Teams, and other third-party names and marks belong to their respective owners. Reference to them does not imply sponsorship or endorsement.

Unless a download states a separate license, you may view it for internal evaluation but may not resell, redistribute, publish, or represent it as your own. No implied license is granted.

7. Information and feedback you submit

You retain ownership of information you submit through the Site. You grant OSL a non-exclusive right to host, copy, use, and disclose that information only as reasonably necessary to operate the Site, respond to you, evaluate a potential engagement, protect the Site, and comply with law, as described in the Privacy Policy.

If you voluntarily provide general ideas or feedback about the Site or OSL services and do not identify them as confidential client information, OSL may use that feedback without restriction or compensation. Do not submit information you are not authorized to disclose.

8. Demonstrations, examples, and downloadable tools

Demonstrations and examples may use fictional, sample, simplified, or de-identified information and may omit controls, exceptions, licensing constraints, scale limitations, accessibility requirements, or production hardening that a real client system would require. A demonstration is not evidence that the same configuration is suitable for your environment. Downloadable checklists or templates must be reviewed and adapted before operational use.

9. Third-party services and links

The Site may rely on or link to Squarespace, Microsoft, LinkedIn, embedded media providers, and other third parties. Their products, availability, security, data practices, terms, pricing, and content are controlled by them. OSL does not endorse and is not responsible for a third party merely because it is referenced or linked. Your use of a third-party service is governed by that provider’s terms.

10. Site changes and availability

We may modify, suspend, restrict, or discontinue any part of the Site at any time. We do not promise that the Site will be uninterrupted, current, complete, secure, or error-free. We may block access or remove submissions when reasonably necessary to protect the Site, OSL, users, or third parties.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” OSL DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RESULTS. Some jurisdictions do not allow certain disclaimers, so part of this section may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OSL AND ITS OWNERS, PERSONNEL, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, USE, BUSINESS, OR GOODWILL; OR BUSINESS INTERRUPTION ARISING FROM OR RELATED TO THE SITE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OSL’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNT YOU PAID OSL, IF ANY, SOLELY FOR ACCESS TO THE SITE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. This limitation does not apply to liability that cannot lawfully be limited.

13. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless OSL and its owners and personnel from third-party claims, damages, liabilities, judgments, costs, and reasonable attorneys’ fees arising from your unlawful or unauthorized use of the Site, your violation of these Terms, or information you submit without the necessary rights. OSL may control the defense of a claim at its expense, and you will reasonably cooperate.

14. Governing law and venue

These Terms are governed by Ohio law, without regard to conflict-of-law principles. Any action arising from or relating to the Site or these Terms must be brought in the state or federal courts located in Franklin County, Ohio, and you consent to their personal jurisdiction and venue, except where applicable law requires otherwise.

15. Changes to these Terms

We may update these Terms by posting the revised version with a new last-updated date. Changes apply prospectively when posted unless a later date is stated. Your continued use after the effective date constitutes acceptance of the revised Terms.

16. General terms

If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue. OSL’s failure to enforce a provision is not a waiver. You may not assign these Terms without OSL’s written consent; OSL may assign them in connection with a merger, reorganization, financing, or sale of business or assets. These Terms, together with the policies they reference, are the entire agreement regarding public use of the Site and do not modify a signed client agreement.

17. Contact

Ops Systems Lab LLC

5195 Hampsted Village Center Way PMB 700, New Albany, OH 43054

Email: privacy@opssystemslab.com

Website: https://opssystemslab.com